RETURN POLICY

All sales are final therefore, we do not do refunds due to the nature of our products. With that being said after your order has been placed there are no cancellations, price changes or adjustments. Please check your order before you purchase. However, we do offer exchange on items that has not been tampered with, bleached, dyed or cut. There is no exchange on custom orders that may include but not limited to bundles, frontals, closures and wigs. This option is only for customers that received the wrong items.

If you received the wrong product or any item is missing please contact us within 24 hours of receiving the product. 

After your order has been scanned in by FEDEX, we are not responsible for lost, stolen or damaged products. Please make sure you put in the correct address so there are no delays or issues. A signature may be required to collect your package.

Fraudulent activities will be reported. 

Virgin Lux Hair reserves the right, in sole discretion, to change policies, prices and sales. 

SHIPPING POLICY

Due to recent events in light of the Covid-19 epidemic, our standard shipping times have increased to 4-8 business days. Shipping emails are sent out after processing. 

**IMPORTANT**
Note that if you use any other form of payment apart from PayPal your order may take longer to ship because it takes longer for your payment to be processed. PayPal payments are typically processed within 3-5 days. Please take this into consideration when ordering.

Your billing address has to match your shipping address. Additional Identification e.g. government issued ID maybe required if they do not match.